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Accessing my CA online account
I have been a CA Security customer for over 5 years and have found their on-line account access to be lackluster. Specifically, I have been unable to access the Threat Manager 8.1 upgrade for my environment and I am currently under value maintenance. Any help? - IT Director, City of Wyandotte
Productive's Take: First, there are different on-line access features based on your maintenance contract, value or enterprise.
Value Support includes access to:
- Protected technical information for non-enterprise products
- Download patches/solutions for non-enterprise products
- Email support for non-enterprise products
- View and download most documentation/manuals
- Participate with other CA customers in newsgroups/forums
Enterprise Support includes access to (including all Value Support options):
- Protected technical information for the product
- Online Issue Management - Open, view and update cases for your company's product under enterprise support
- Download the product if electronically available
- Download product patches and updates for enterprise products under an active support contract
- Subscribe to proactive email alerts for critical patches for those products under enterprise support
- Download or view available product documentation/manuals for all CA products
In regards to the upgrading of your Threat Manager product you will need updated license keys in order to upgrade the product, which you can contact Productive for. Then you need to download the current trial of the product here and use your updated license keys.
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800.726.4099