skip navigation
Home » About Us

Concierge

The Productive Concierge
A valuable service that we provide to all of our customers, to help them use their time more efficiently when dealing with licensed software. 

Dedicated Point of Contact
Productive gives every customer a responsive dedicated Account Executive that has a direct line and email address to make them your first point of contact when a problem arises during the work week.  Making Productive the first point of contact when a problem arises makes your day more productive while we handle getting you in touch with the right people or the answer you need.  Whether it be a tech support issue, software evaluation, product questions or pricing, We Can Help You.  

Technical Support
Productive recognizes that even with tier-one products, issues can occasionally arise, however with Productive, you'll get to the front of the line if that ever happens. We put the right technical resource in touch with you to solve the issue in a timely manner so you can move on with your day.

Peer Reviews
We share insights gleaned from conversations with your peers to give you a better understanding of how the products are actually being used in mid-size companies. 

Tips and Tricks
Our Account Executive's offer you real product knowledge and insight.  We do not call to just remind you of a renewal date but to add additional value with our knowledge when we follow up.  We also offer educational webinars with the Publisher's Product Manager to give you the opportunity to ask questions as well as learn about extending capabilities, reducing administration time and showing features that commonly go un-used. 

Relevant News
Productive understands the software industry and offers valuable third party insight into what the publisher's are saying about their own products.  We also provide monthly P-Guides.  The P-guide discusses pertinent issues in IT for mid-market companies.  These articles are designed to educate IT professionals about software as it relates to security, storage, infrastructure, volume licensing and other relevant topics.